As a Delivery Manager in the bp Technology team, you will deliver a focused approach to service delivery and digital solutions. You will work with Castrol Supply Chain Business managers and SMEs who use various Supply Chain solutions globally. This role involves managing day-to-day decision-making and leading projects in cutting-edge technology to build GSC control towers, which service Castrol Supply Chain. You will make key decisions on feature development, balance stakeholder priorities, and ensure deliverables meet quality, budget, and timeline requirements. You will work closely with cross-functional teams to ensure alignment with business goals and customer needs, enabling the seamless delivery of impactful solutions.

Key Responsibilities:

• Service Delivery Management: Oversee the end-to-end delivery of Supply Chain application services, ensuring they meet quality standards and client expectations. Build and maintain strong relationships with business teams, acting as the primary point of contact for service-related issues. Track and analyze service performance metrics of vendors to identify areas for improvement and ensure service level agreements (SLAs) are met. Address and resolve any service delivery issues or escalations promptly and effectively. Oversee the Supply Chain application portfolio, ensuring alignment with business objectives and digital trends.

• Technology Delivery Management: Oversee projects involving the development and implementation of digital products or changes to achieve desired business outcomes. Create and manage roadmaps, backlogs, schedules, and budgets. Act as the main liaison between stakeholders, development teams, and business units globally dispersed, at various levels. Incorporate Agile frameworks to align and track project progress, resolve dependencies, and ensure continuous delivery of value.

• Data-Driven Decision-Making: Monitor the applications' health and key performance characteristics to increase performance, ensure compliance, and optimize operation. Champion transparency across bp, seeking regular feedback from internal collaborators and users.

• Resource and Vendor Management: Strategically manage internal teams, external suppliers, and technology partners to balance capacity and ensure efficient delivery without compromising quality.

• Financial Management: Oversee budget planning, allocation, and tracking to ensure alignment with business objectives. Monitor financial performance, control costs, and provide accurate reporting to support decision-making and optimize resource utilization across projects, platforms, or services.

Qualifications and Experience:

• Significant experience working across complex, globally dispersed businesses with good working knowledge of Supply Chain processes.

• Computer Science degree or equivalent work experience.

• Experience in service delivery management for a global product/solution.

• Successful application of Agile, Lean, and project delivery methods.

• Excellence in balancing strategic priorities with tactical execution, with solid attention to detail.

• Outstanding communication and influence skills, with the ability to engage with a broad range of collaborators and prioritize demands.

• Motivated by the challenges of solving complex problems and a passion for making things happen.

Preferred Soft Skills:

• Adaptability: Ability to thrive in a fast-paced, dynamic environment and adjust to changing priorities and demands.

• Problem-Solving: Strong analytical and critical thinking skills to identify issues and develop effective solutions.

• Collaboration: Excellent teamwork and interpersonal skills to work effectively with cross-functional teams and stakeholders.

• Leadership: Proven ability to lead and inspire teams, fostering a positive and productive work environment.

• Communication: Clear and concise communication skills, both written and verbal, to convey complex information effectively.

• Emotional Intelligence: High level of self-awareness, empathy, and the ability to manage interpersonal relationships judiciously and empathetically.

About bp: Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.