Solution Manager
Bp
Operations
Budapest, Hungary
Posted on Sep 4, 2025
Entity:
Finance
Job Family Group:
Job Description:
We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us, and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner, and to help the world get to net zero.
The Enabling Solutions team's role is to use our expertise to own, govern and continuously improve the global products critical to BP’s success. We strive to deliver the best and most efficient user experience, and enable our businesses in bp's objective to achieve net zero.
An exciting new job opportunity has arisen for a Solution Manager to join us in Budapest.
In this role you will draw on your deep process and technical knowledge of customer and interaction management processes to gain a thorough understanding of the underlying business need and the business value proposition. You will leverage your technical know-how and subject matter expertise to propose solution options to meet bp's business needs across bp's Global Customer Relationship systems.
As design lead for the template, you will ensure that solutions proposed by yourself and your team are aligned to our template principles and that these drive standardisation of processes and designs across the bp group.
The Solution Manager reports to the Solution & Portfolio Senior Manager.
Key Accountabilities:
Team performance management (5 direct reports).
Be the authority on template solutions within the functional area and participate in design authorities.
For approved demand, understand business requirements and complex business processes and scenarios and translate / break these down into a simplified set of requirements for which solutions can be investigated.
Design global standard solutions to meet business needs.
Explain concepts and solutions to technical and non-technical stakeholders.
Prepare, review and/or approve functional specifications for solution design.
Lead template fit gap and user training sessions.
Identify, analyse and delineate problems.
Investigate and resolve solution incidents and conduct root cause analysis.
Advise others on integration considerations for interfaces coming from external systems.
Review and signoff cross-system cutover plans and integration testing scenarios.
For new designs or changes to design, provide testing scenarios to ensure the solution is robust.
Where agreed, act as Solution Integration Lead for specific projects, providing support to the project teams and their interaction and solution needs with the rest of the solutions team.
Essential Criteria:
Suitably qualified professional with degree or similar education background.
Strong presentation and communication skills.
Passion and experience in capturing business requirements and improving processes and systems.
General understanding of systems deployment activities.
Ability to prioritise effectively for yourself and the team.
2+ years of experience of system design.
Ability to learn and be the authority on template solutions.
Ability to formulate and tackle problems.
Ability to build strong relationships with business stakeholders, technical teams and delivery teams.
Desirable Criteria:
12+ years of relevant work experience with systems and process design.
Experience working in a multi-national organisation.
Experience of Agile ways of working including scrum.
Essential Product Knowledge & Experience:
Subject Matter expert on Salesforce, specifically service cloud functionality and configuration.
Knowledge of the Genesys cloud platform specifically around voice and non-voice routing.
Salesforce Administrator and Service Cloud Consultant certifications as a minimum.
Good knowledge of Order to Cash, customer and interaction management.
Knowledge of operational management and operational reporting, business Reporting or Segment MI processes.
At bp, we provide the following environment & benefits to you:
Different bonus opportunities based on performance, wide range of cafeteria elements.
Life & health insurance, medical care package.
Flexible working schedule: home office up to 2 days / week, based on team agreement.
Opportunity to build up long term career path and develop your skills with wide range of learning options.
Family friendly workplace e.g.: Extended parental leave, Mother-baby room.
Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program.
Possibility to join our social communities and networks.
Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment.
Assets like phone for private usage and company laptop are provided from the first day of employment with other equipment if requested.
At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life.
bp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at PwC's annual employer research. Come and join us!
Travel Requirement
Relocation Assistance:
Remote Type:
Skills:
Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
