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About bp

At bp, our people are our most valuable asset. The People, Culture & Communications (PC&C) function cultivates a diverse, inclusive culture where everybody can thrive. As part of an integrated energy company, PC&C is embarking on a major transformation to be more competitive, responsive, and customer-focused.

We’re investing in key locations such as India, Hungary, Malaysia, and Brazil, offering an exciting but challenging opportunity to shape a fast-moving PC&C function, establishing teams and structures and driving continuous improvement.

We’re looking for driven, ambitious enthusiasts who thrive in fast-paced environments and are passionate about people. If you're ready to build something transformative, this is the place for you.

Role Synopsis

Operations & Advisory (O&A) is an internal global shared services and technology solutions organisation within People & Culture. It is responsible for innovating & delivering HR services and solutions for bp globally, from a number of Business & Technology Centres and local delivery teams. O&A is the first point of contact for HR related matters; the team are policy, process and digital guides, dedicated to delivering the best customer experience.

The role is a part of the Excellence and Experience Team who focus on Payroll & Time workstream. The team owns, develops and implements solutions and deployments for P&C that support the business strategies.

The Payroll & Time Experience & Excellence Lead will support the delivery of service excellence strategy and roadmap for Payroll & Time services. This includes developing and supervising global performance metrics and customer feedback to improve service quality, customer experience, and operational efficiency. This role will be expected to collaborate with all the global operation subject area leaders, excellence & experience leads, solutions owners, or COE to ensure O&A is operate in safe, control and compliance across operations, tools, and projects delivery.

Role Purpose

Lead and implement the service excellence strategy for Payroll & Time, improving service quality, customer experience, and operational efficiency through continuous improvement initiatives.

Role Accountabilities

• Lead and implement a service excellence strategy for Payroll & Time
• Implement and supervise continuous improvement (CI) initiatives
• Handle capacity reporting and resource planning
• Develop and implement service skills and technical capabilities for the team
• Bring standardization in ways of working across the globe
• Build community of practice within the global payroll teams for change management, work through recurring issues, product and process changes
• Participate in UAT for system related changes, gather feedback to improvise the product features
• Ensuring that all testing activities are duly completed, documented and communicated ensuring there are no production defects
• Apply agile practices and principles to maximise business value and continuously improve the delivery of the right customer outcomes
• Support the deployment of the payroll and time solutions for the new country/entities thereby providing vital governance, risk management and delivery assurance to relevant partners

Change Management

• Support changes in Operations and Advisory by handling change process with collaborators – internal & external
• Help with input / support on case for change proposals
• Drive culture of continuous improvement towards operational excellence
• Support change management activity by working closely with the change management team and the payroll operations team
• Handle risks ensuring continuous operations including BCP

Education Requirements

Bachelor's degree or equivalent in Payroll Administration, Human Resources, or other relevant field.

Skills

• Project Management skills.
• Strong communication skills
• Strong team harmony skills
• Strong analytic and problem-solving skills
• Strong collaborator management and presentation skills

P&C framework:

• Psychological safety
• Legal and regulatory environment and compliance
• Collaborator management
• Continuous improvement
• Performance and planning
• Commercial competence
• Agile core principles
• Creativity and innovation
• Budget management
• Customer service delivery excellence
• Workforce Planning
• Resilience
• Collaboration
• Leadership
• Customer centric thinking
• Knowledge sharing

Experience and Job Requirements

• Required 7+ years of Global payroll experience UK and US payroll knowledge is an added advantage
• Exposure to payroll and time systems like SAP (ADP Global View) and Workday systems will be beneficial
• Excellent critical thinking, reasoning and analytical skills, possess an inquiring, problem solving mind-set with attention to detail and accuracy
• Strong communication and execution skills to influence HR and business leaders towards common solutions(standardization) while maintaining the outside-in approach (customer first)

Behavioural:

• Ability to handle critical and confidential information
• Awareness of data compliance and data privacy requirements
• Learning agility in new processes and tools
• Leadership capabilities
• Holds themselves and others to a high standard of accuracy and attention to detail.
• Able to adapt to changing priorities, peaks in workload and deadlines.
• Ability to interact with employees at all levels of the organisation.

Business Capability

• Solution focus – identifies and recommends solutions which will contribute to bp and/or enhance relationships and ways of working.
• Collaborator management – Ability to engage with and influence key business and P&C collaborators. Uses partnering, basic consultancy skills and a ‘coach approach’ to build trust. Is continually enhancing skills in active listening, influencing and communication.
• Eye for business & customer focus– keeps up to date with internal and external context and understands the relationship between their activity and the bp business. Puts the customer/business at the heart of all recommendations and decisions.

Leadership & EQ Capability

• Continually enhancing capability in line with PC&C Capability Framework with an equal balance of EQ, IQ and Drive
• Group mind-set - demonstrates an understanding of the value of, and ability to develop, high quality, trust-based relationships with PC&C colleagues & with the wider organisation - leaders & employees
• Is self-aware and actively seeks input from others on impact and effectiveness
• Effective teammate able to work successfully across organisational boundaries
• Applies judgement and common sense
• Acts with integrity; role model of BP beliefs to others in the function and business
• Cultural fluency - able to operate successfully across cultural boundaries with sensitivity

Technical:

• Significant experience in data processes and data analysis in a global shared services environment
• Exceptional business process and IT systems expertise related to HR
• Highly numerate / strong analytical skills required.
• Proficiency with Excel spreadsheets

Desirable Experience

• Direct interaction/experience within a P&C function preferred.
• Strong collaborator management skills
• Proven people leadership skills in leading teams
• Effective project management and communication skills
• Proficiency in using MS Office/Office365 applications
• Sound knowledge of integrations between Workday, Reflexis and ADP
• Experience in consulting and corporate environments
• Experience in Energy and Financial Services industries

Key Relationships

• This role reports to the Payroll & Time Experience & excellence manager
• Works closely with Payroll operations team, Solutions, and outsourced vendors

Travel Requirements 10%

Why bp?

At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly. Diversity Statement: At bp, we provide an excellent environment and benefits such as an open and inclusive culture, a phenomenal work-life balance, tremendous learning and development opportunities to craft your career path, life and health insurance, medical care package and many others!

Diversity sits at the heart of our company and as an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place. We do not discriminate based on race, religion, colour, national origin, gender and gender identity, sexual orientation, age, marital status, veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.