Entity:

Customers & Products

Job Family Group:

Marketing Group

Job Description:

As bp transitions to an integrated energy company, we must adapt to a changing world and maintain driven performance. bp’s customers & products (C&P) business area is setting up a business and technology centre (BTC) in Pune, India. This will support the delivery of an enhanced customer experience and drive innovation by building global capabilities at scale, demonstrating technology, and developing deep expertise. The BTC will be a core and connected part of our business, bringing together colleagues who report into their respective part of C&P, working together with other functions across bp. This is an exciting time to join bp and the customers & products BTC!

Do you want to be a part of the digital transformation in bp?

This role will ensure that bp’s Customers & Products (C&P) business follows global Digital Privacy & Security’s global data standards, and we will support a team of local Data Privacy Managers in their day-to-day activities.

In this role, you will support the Customer & Product Central Data Office (CDO) to complete data mapping and risk logging activities whilst also providing triage between business partners and Data Privacy Managers. Knowledge of global Data Privacy regulations and risk administration will be relevant for this role.

In this role, you will be responsible for the completeness of Data Mapping activity, ensuring that all information is ready for Data Privacy Manager assessment, whilst also helping to define and document data privacy use cases with business partners, will also be responsible for the review and management of Transparency information within our customer journeys and Data Privacy notices, including identifications of risks and issues for Data Privacy Manager partner concern.

You should have experience in Data Privacy with an eagerness to learn more, alongside a passion for identifying and handling risks to help improve customer trust in bp.

Roles & Responsibilities !

• Will work closely with business to ensure all assessments and Records of Processing activities are detailed and complete ready for review including links to Information Technology and Contract Management logs.
• Provide initial review of completed assessments and triages the risk of assessment. Where risk is low, work with business to sign off OneTrust Assessments and Record of Processing Activities.
• Conduct assurance reviews and assessments of completed requests to ensure information remains accurate and up to date.
• Work with business and Data Privacy Managers to triage and handle ongoing business requests. Review request for support from the business to understand if this request for support can be handled by self-serving or with existing resources.
• Work with Data Privacy Managers to update business risks and interaction logs to ensure the C&P Central Data Office have a clear view of risks and where support is required.
• Support Data Privacy Managers to maintain and update a log of all relevant Data Privacy Notices, ensuring that information is clear for customers in our products and services.
• Periodically review bp’s products and services to ensure compliance with applicable Data Privacy laws, including (but not limited to) scanning of web pages and apps for cookies and trackers.

Qualification & Experience

• Experience of Data Privacy, including experience and knowledge in Data Mapping
• Validated understanding and awareness of domestic and global privacy laws, alongside experience of the logging and management of risks
• A curiosity about Data Privacy, and a willingness to learn more whilst working as part of a global function.
• Understanding cookies and trackers and how to handle e-Privacy requirements.
• Partner management, experience of working as part of a wider team, effective communications skills and a proven track record of coordinating and handling risk.
• 8 to 12 years of Data Privacy and/or Risk Management experience

People you will work with !

This role is based within the C&P Central Data Office. This is an exciting opportunity to join a global Data Privacy function, working alongside collaborators across the Business, Legal, Ethics & Compliance and Technology.

This is an ideal role for those who wish to further improve their knowledge and experience in Data Privacy, whilst also helping teams with varied strengths handle strategic data initiatives.

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is eligible for relocation within country

Remote Type:

This position is not available for remote working

Skills:

Agility core practices, Analytical Thinking, Brand Management, Commercial Acumen, Communication, Creativity and Innovation, Customer centric thinking, Customer Journey Mapping, Customer Segmentation, Customer Service Design, Customer value proposition, Delivers an effortless customer experience, Developing creative marketing content, Digital fluency, Generating customer insights, Loyalty Management, Marketing strategy, Offer execution and growth, Proposition development, Retail Category Management, Sector, market, customer and competitor understanding, Sustainability awareness and action, Using market research effectively

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.