Entity:

Customers & Products

Job Family Group:

Retail Group

Job Description:

bp is an integrated energy company whose purpose is to deliver energy to the world, today and tomorrow. But we can’t do it alone. We’re a diverse team of engineers, scientists, traders, and business professionals determined to find answers to problems that must be solved. We believe that our teams are strengthened by diversity. We invite applications from all suitable candidates regardless of your gender, race, sexual orientation, or neurodiversity.

Purpose of the role

The Retail Market Manager role is a senior leadership role within our Customer team and is responsible for the performance and development of 7-12 Business Managers across NSW. This role holds direct responsibility for the safety, customer, people, compliance, commercial and brand performance within their allocated market (80-110 bp stores)

Retail Market Managers are commercially astute and are required to adopt a federal (strategic) view. This role involves collaborating with support office functions to craft great experiences to delight our customers. This is a regional based role and frequent travel across our store network is required. Retail Market Managers are the custodian of our “who we are” values and are required to be visible within their markets.

Key Accountabilities

• This role will report to Australian Retail & Convenience Senior Manager and will be fully accountable for the operational (safety, people, customer, commercial) performance.

• Lead regional operations across 80–130 retail sites, driving performance in safety, people, customer experience, and commercial outcomes.

• Own regional P&L and make strategic decisions within approved budgets and Delegation of Authority.

• Manage maintenance and discretionary spend across the store network.

• Hire, coach, and develop Business Managers to build high-performing teams.

• Partner with office stakeholders to deliver market strategy and execution.

• Conduct store visits to coach leaders, uplift performance, and celebrate success.

• Represent frontline teams in support office forums to drive customer-focused outcomes.

• Ensure compliance and performance across safety, people, and commercial metrics.

• Maintain brand and campaign consistency across the region.

Essential Skills and Experience

• Tertiary qualification within business, commerce, marketing, finance, human resources.

• 5-10 years senior retail leadership experience – fuel experience desired.

• Strong financial literacy with the ability to interpret P&L, KPIs, and dashboards to inform operational planning.

• Proven ability to lead and develop large, diverse teams to deliver high performance, culture and customer experience.

• Skilled in stakeholder influence and collaboration to drive outcomes.

• Advanced communication skills, including storytelling through written, verbal, and presentation formats.

• Solid understanding of retail operations, including scheduling, budgeting, inventory, and loss prevention.

• Proficient in Microsoft Office and other digital workplace tools.

What’s in it for you?

• Excellent work-life balance & flexible working arrangements

• Career development and mentoring programs

• Generous salary package including annual bonus program

• Share options, and fuel discounts

• Up to 18 weeks paid parental leave/4 weeks paid partner leave

Please be aware that all bp ANZ employees must be Permanent Residents or Citizens of Australia or New Zealand based on the role location.

Travel Requirement

Up to 50% travel should be expected with this role

Relocation Assistance:

This role is eligible for relocation within country

Remote Type:

This position is a hybrid of office/remote working

Skills:

Commercial Acumen, Customer Experience (CX), Decision Making, Delegation, Retail Marketing, Retail Store Operations, Safety, Team Management

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.