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Job Description:

Join our Team and advance your career as a

People Care Advisory Specialist

In this role You will:

• Be the first point of contact for employees and Line Managers, answering queries on policy, process and redirect non-HR queries as required
• Promote the use of customer self-service by coaching customers to utilize HR applications
• Effectively manage the balance between the quality of response and customer experience and the target response time
• Complete transactions in HR applications in good quality
• Use service enabling technologies and the CRM tool by creating, recording and handling customer requests
• Follow defined problem and incident management processes, and raise these where applicable.
• Maintain relevant support documentation

What You will need to be successful:

• 1-2 years of experience in a multinational environment, preferably in shared service centers
• Fluency in English
• Excellent customer service skills
• Strong systems and digital literacy
• Foundational knowledge of any HR data management system is an advantage
• CRM, Live Chat and Chatbot usage experience is desirable

At bp, we provide the following environment & benefits to you:

• Different bonus opportunities based on performance, several cafeteria elements
• Life & health insurance, medical care package
• Flexible working schedule: home office up to 2 days/week, based on team agreement
• Opportunity to build up long term career path and develop your skills with wide range of learning options
• Family friendly workplace e.g.: Extended parental leave, Mother-baby room
• Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
• Possibility to join our social communities and networks
• Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment
• Assets like phone for private usage and company laptop are provided from the first day of employment with other equipment if requested

bp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at PwC's annual employer research. Come and join us!

At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life .

Travel Requirement

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Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.