Entity:

Technology

Job Family Group:

IT&S Group

Job Description:

The Senior Delivery Engineer will be responsible for supporting an extensive applications portfolio and manage bp's Global Print Services's multi-million dollar contract.

This role includes overseeing incident and problem management to ensure swift resolutions and minimal disruption and will also focus on continuous service improvement, identifying opportunities for enhancing efficiency and quality. They will lead the integration of outsourced and internal teams to deliver unified, high-performing IT support, driving digital transformation initiatives to optimize operations and improve the digital experience for users.

Key Accountabilities

• Global Print Services: Directly manage and optimize global print services, ensuring seamless integration and high-quality print solutions. Engage in hands-on support and improvements for print services in both onshore and offshore operations.
• Vendor and Service Provider Management: Work closely with contracted service providers, actively monitoring their performance. Address any issues and collaborate with providers to find opportunities for cost savings, efficiency improvements, and innovative services.
• Knowledge and Skills Transition: Implement knowledge transfer processes by conducting training programs, offering mentorship, and creating comprehensive documentation. Ensure the new team is prepared and well-equipped to handle IT services efficiently.
• Operational excellence: Directly manage end-to-end service delivery, integrating efforts of outsourced and internal teams for consistency and quality. Monitor performance metrics and ensure continuous service improvement.
• End-user advocacy: Champion a user-focused approach by actively engaging with employees to understand their needs. Develop initiatives to enhance self-service and automation options, improving accessibility and reducing costs.
• Technology innovation: Leverage cutting-edge technologies such as AI and automation to modernize IT support. Collaborate with teams and service providers to ensure successful implementation and adoption.
• Budget & financial oversight: Manage day to day tracking and forecasting of the application portfolio budget, directly negotiating vendor contracts and allocating resources to support regional needs effectively.

Essential Education:

Bachelor’s degree or equivalent in Information Technology, Computer Science, or a related field (MBA or Master’s preferred).

Essential Experience and Job Requirements:

• +5 years of service management of complex and large application portfolio including vendor management and application rationalisation.
• Expertise in ITIL principles and leading blended (outsourced and in-house) support models.
• Proven success in managing large-scale IT service operations with geographically distributed teams.

At bp, we provide the following environment & benefits:

• A company culture where we respect our diverse teams and are proud of our achievements
• Possibility to join social communities and networks
• A healthy work-life balance
• Chill-out and collaboration spaces in a modern office environment
• Learning and development opportunities to craft your career path
• Life & health insurance, medical care package
• And many others benefits!

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic background, neurodiversity/neurocognitive functioning, veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations.

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Commercial Acumen, Communication, Data Analysis, Data cleansing and transformation, Data domain knowledge, Data Integration, Data Management, Data Manipulation, Data Sourcing, Data strategy and governance, Data Structures and Algorithms (Inactive), Data visualization and interpretation, Digital Security, Extract, transform and load, Group Problem Solving

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.