Senior Channel Support Manager (Channel Support Specialist , CAR)

Blueprint Power

Blueprint Power

Customer Service
Bangkok, Thailand
Posted on May 21, 2025

Entity:

Customers & Products


Job Family Group:

Business Support Group


Job Description:

About the role

  • Purpose of this role is to work closely with key partners in supporting development of strong channel sales and distribution in line with market strategy. Also, enable performance through the planning and execution of trade activities which align with business strategy and responsible for the design and development of the Castrol Workshop offer including incorporating an integrated view on product, brand, and service. This role will also need to deliver assurance of Castrol offer delivery and performance tracking, and continuously look to improve and develop the offer based on market and customer requirements in car space.

Key Responsibilities

  • Track territory and strategic channel KPIs, design offer and track implementation of territory and channel offer.

  • Identify *local market opportunities to develop channel and trade program to support sales, implement program with progress reports (* refer to non digital initiatives)

  • Accountable for delivery on the distribution and new sales channel target includes the sales associated

  • Key coordinator for car channel

  • Ensure timely availability and deployment of execution tools and merchandising materials with marketing team and develop tracking mechanisms to ensures materials are optimized.

  • Work closely with Sales in the development of a robust channel plans aligned to the complexities of the accounts and manages proper roll-out in trade.

  • Gather and monitor all competitive initiatives/market insights and prepare corresponding action plans.

  • Achieve sales budget and product profit goals within allocated marketing resources, including achievement of targeted market share

  • Plan and lead the trade loan and Capex budget

  • Understand customer needs and market trend on total offer with external focus

  • Communicate with internal team, integrate and consolidate offer and document it

  • Work with customer communication team and sales team to publish the details to customer and partners

  • Track offer deliverable and business performance with help from analyst team

  • Responsibility for the evaluation and performance of trade loans supporting by analyst team

  • Drive cost optimization for signage and branding investment

Requirement

  • Minimum Degree or equivalent experience

  • 5+ years experience in trade marketing, field sales or related field.

  • Experience in distributor management would be advantage

  • Previous operations experience, exposure to sales or related customer management activities is a strong advantage

  • Demonstrated business understanding and awareness of internal and external customer needs

At bp, we provide the following environment and benefits to you:

• A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and giving back to our environment are highly valued

• Possibility to join our social communities and networks

• Learning opportunities and other development opportunities to craft your career path

• Life and health insurance, medical care package

• And many other benefits.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment.

We'd love to hear from you to request any accommodations!


Travel Requirement

Some travel may be required with this role, this is negotiable


Relocation Assistance:

This role is not eligible for relocation


Remote Type:

This position is a hybrid of office/remote working


Skills:

Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer value proposition, Digital fluency, Resilience, Sustainability awareness and action, Understanding Emotions, Workload Prioritization


Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.