Customer Engagement Marketing Manager
BambooHR LLC
Marketing & Communications, Customer Service
Utah, USA · Remote
Posted on Oct 31, 2025
Please Note: This is a Utah-based hybrid position which will require some regular in-office days each week. Additionally, employment with BambooHR is contingent on passing both a background and credit check.
Essential Job Duties
At BambooHR, we are dedicated to creating exceptional experiences for our customers. We believe in the power of community and are committed to building a vibrant, connected customer network. Join us in shaping the future of customer engagement!
We are seeking a dynamic Customer Engagement Marketing Manager to play a foundational role in building and scaling BambooHR’s customer community strategy. This is an exciting opportunity to expand a growing program and shape the long-term vision for customer engagement. You will manage and evolve our existing customer community, create and execute customer events, and foster meaningful connections that strengthen our customer relationships.
You will:
- Manage the BambooHR Customer Community: Oversee day-to-day activity, foster conversation, and respond to customer engagement moments
- Drive promotional strategy to boost community growth and engagement across email, in-app, and community channels
- Manage customer award strategy, engagement rewards, and recognition of customer community participation
- Collaborate with internal teams (Customer Success, Product Marketing, CX, Advocacy) to curate relevant topics and experiences
- Execute an annual calendar of customer-facing events, including meetups, panels, and user groups
- Create segmented invitation lists and manage end-to-end logistics for each event.
- Lead post-event engagement efforts in the community and other follow-up channels
- Track key engagement metrics, analyze performance, and suggest areas for improvement
- Maintain clear documentation of upcoming community touchpoints and partner responsibilities
- Bring fresh ideas and energy to building a vibrant, connected customer community
What You Need to Get the Job Done
- Bachelor’s degree in Marketing, Business, Communications, or equivalent experience
- 3-4 years of experience in customer marketing, email marketing, or lifecycle marketing
- Expertise in building and optimizing automated email and in-app campaigns
- Strong writing skills and storytelling instincts, with the ability to match tone to different customer types
- Analytical mindset; comfortable pulling reports and interpreting performance data
- Ability to work cross-functionally and align with stakeholders across various teams
- Proactive, resourceful, and detail-oriented; thrives in fast-paced environments
- Positive attitude and collaborative spirit
What Will Make Us REALLY Love You
- Background in events, customer advocacy, or brand community programs
- Light content or copywriting experience for invites, discussion prompts, or post-event recaps
- Familiarity with community platforms, community moderation best practices, or NPS/feedback tools
What You'll Love About Us
- A Great Company Culture that has been recognized by multiple organizations like Inc, and Salt Lake Tribune
- Comprehensive health, life, and disability insurance
- Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off so you can enjoy quality of life
- 401k plans with up to 6% company match
- $2000 Paid-Paid Vacation bonus
- EAP through Headspace
- Check out all our benefits that benefit you
About Us
At BambooHR, we're building something different: we're building a people intelligence platform that transforms HR and sets people free to do great work! We're a proven market leader driving innovation while building lasting success through thoughtful, sustainable growth. Here, you'll find a place that champions growth: both professional and personal, both individual and collective.
We invest in potential, giving you the space to stretch your capabilities and turn good ideas into reality while providing the safety net of a supportive, values-driven culture. Our approach combines meaningful work with meaningful lives, offering competitive benefits, professional development, and the flexibility to thrive both in and outside the office.
What sets us apart isn't just what we do, but how we do it: with openness, integrity, and a shared commitment to doing the right thing. Join us in creating HR software that makes work better for everyone, while we make work better for you.
BambooHR is committed to the full inclusion of all qualified individuals and will ensure that persons with disabilities are provided reasonable accommodations throughout the hiring process. If you would like to request accommodations, please let your recruiter know.
BambooHR is An Equal Opportunity Employer--M/F/D/V
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