Field Engineer
Ampd Energy
Software Engineering
Dubai - United Arab Emirates
Posted on Nov 14, 2024
About Ampd Energy
At Ampd Energy, we believe in making a zero-emission future for many industries a reality. Founded in 2014, Ampd Energy develops robust, versatile, advanced, compact, and connected battery energy storage systems (BESS) to replace the dirty, noisy, and hazardous diesel generators that power job sites in industries such as construction, civil works, mining, events, film, and utilities.
Ampd Energy is a mission and values-driven company with a diverse, high-performing global team supported by visionary customers who all want to make a difference. We are poised for significant expansion and seek dynamic, passionate team members to help propel our growth.
About the position
Ampd Energy is seeking a talented and passionate field engineer to support the deployment of our products. You will be working closely with both our business development and R&D team to ensure an excellent delivery and post-delivery experience for our customers. In order to achieve this, you will be involved in areas such as (but not limited to): performing the final manufacturer acceptance testing and product delivery preparation, installation of our products at the customer sites, basic customer training, product maintenance and emergency response.
You will be delivering in-depth training to and working regularly with Ampd’s third-party field engineering contractors, who provide the company additional resources during busy periods.
Beyond basic technical competence, we are specifically looking for individuals who are organised, detail-oriented, dependable and excited about being among the first in the world to work with game-changing products. This is a customer facing position so you will need to be presentable and able to communicate clearly and professionally.
What you will need:
- Trained as an electrical technician and/or electrician, preferably with renewable energy systems
- An industry relevant experience working physically around high-power equipment
- Proficiency in troubleshooting electrical systems and diagnosing faults
- Ability to read and understand electrical drawings and manuals
- Able to work effectively both independently and as part of a team
- Good command of written and spoken English, essential for communicating with end users and clients
- Spoken Urdu and Arabic will be a plus
What you will do:
- Support - Provide remote and sometimes local expert technical support to customers, solving challenges and ensuring seamless product performance.
- Deploy - Install and commission products on customer sites
- Train - Teach our distributors and contractors how to service and use our products
- Troubleshoot - Be an excellent problem solver to diagnose and root cause issues.
- Document - Create/write up test reports, service reports, new knowledge base articles, and ticketing to organise issues.
- Analyze - Help collect and analyze data regarding the product reliability, usability, and performance.
- Grow - Provide invaluable feedback to our engineering and sales team to improve our future products
Ampd Energy offers comprehensive benefits, professional development opportunities, and a multi-cultural, collaborative, and diverse environment.
All information provided will be treated in strict confidence and used solely for recruitment purposes.
Ampd Energy is an equal-opportunity employer. All candidates will be assessed on merit without regard to age, race, gender, sexual orientation, religion, nationality, marital status, political affiliation, or any other factor protected by law.
